The Future of Networking, Cloud and Customer Services

Virtualization and cloud technology are no longer the newest topics on the market, rather with the expected speed of technology, the market is now looking for the results and planning the next steps of the industry. IT solutions in Toronto have also kept up with the pace, and now needs to look towards emerging trends to make the best out the newest techs.

Recently, in the U.S. data centers are being optimized to provide next level efficiency to users, using advanced cloud, virtualization, cool systems and efficient network management. This could be the setting of a new benchmark that every digitalized business and company will follow. Find more in the article below by Jon Gold.

America’s data centers are getting a lot more efficient

Virtualization, cloud and smarter cooling management have all contributed to reduced power consumption in U.S. data centers.

U.S. data centers have used about the same amount of energy annually over the past five years or so, despite substantial growth in the sector, according to a new report published by scientists at Lawrence Berkeley National Laboratory.

In the Berkeley Lab’s previous analysis, which was presented to Congress in 2008, it was found that energy usage by data centers was quadrupling every decade – an unsurprising figure given the explosive overall growth in the sector. Data centers in the U.S. consumed 70 billion kilowatt-hours in 2014, the researchers estimated.

Despite continued growth in the sales of servers and storage – the overall server install base is set to grow by 40% between 2010 and 2020 – electricity use has essentially plateaued in recent years, according to the latest analysis. Chiefly responsible for these efficiency increases are larger data centers operated by companies like Google, Facebook, Apple and so on, rather than smaller facilities.

There are three central reasons for these efficiency gains, according to the Berkeley Lab authors. First, instead of the simpler expedient of vast air conditioning systems to keep entire data centers cold, cooling systems have become a lot more efficient and selective.

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Businesses will soon have the potential to deliver better service and capacity to their customers, with new technologies to improve their productivity. It would be a good idea to take into account what we can deliver in future, and start planning towards the future of customer service. Check out this article to know what customer service might be like in 2021:

Let’s go back to the future–it is time to start planning now for customer service in 2021

Let’s take trip back to 1989. One of the big movies of that year was  “Back to the Future: Part II.” One of the great things about that movie was its view of the future—or, because so much has time has passed since the film was released, its view of what our present should be like. In the film, Marty McFly and Doc Brown time traveled to October 21, 2015 and had the opportunity observe potential technologies and experiences of the future.  What they saw seems both supremely silly and surprisingly prescient: video conferencing, holograms, augmented reality (AR) and virtual reality (VR). Sure, we don’t all use AR and VR every day, but it is becoming clearer that we soon will.

In Forrester’s new report “Plan Now For Customer Service in 2021,” we assess and evaluate five developing customer service technologies according to their potential impact on the customer service experience in the year 2021. Rather than time traveling, we evaluated the technologies based on their newness, business complexity, and technological complexity so AD&D pros can adequately plan for the necessary amount of time to develop these five technologies and build the appropriate business cases for budgeting.

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